Another tale of terrible customer service from #YouTube: Why do we allow it?

Some of you may know that #YouTube “flagged” and “removed” CHANGES conversations between authors‘s 51st Episode’s title and description for what would have been my upcoming Hangout On Air (HOA) live video three weeks ago and


By the way:

Watch conversations with my previous *CHANGES* guests any time:
Learn more about and get yourself or recommend someone to be scheduled as a guest:

But, wait: it gets worse! YouTube then suspended my livestreaming privileges, funneling me into what could have been a three-month-long “appeal” period, FOR NO REASON. YouTube’s ridiculous ‘bots claimed I violated their Terms of Service with a Copyright Violation (completely false).



That was called my “first strike.” Apparently, if a creator gets three of these, YouTube’s insane ‘bots summarily shut down the creator’s account, permanently.

I finally heard back from YouTube, after complaining on Twitter and elsewhere for three days straight and seeking advice on YouTube and HOA fora for 3 weeks. I received a notice that I am no longer “suspended,” but (see below) it displays horrible customer service.

I am flummoxed and need advice. Please weigh in!

I was advised before publishing this post to “let it go” because “YouTube has over 500 hours of video uploaded every minute” and can’t possible vet it all with humans. And, to let it go because “nothing I say will change anything.”

Wow! YouTube/Google has BILLIONS of dollars and can’t hire enough staff to run their sites properly? Boo hoo. Hire more people, Google! You can afford it. Better than alienating your customers, if you care (obviously, they do not!).

Both hinted at possible retaliation if I made any noise.

Screw that. I’m a make-noise kind of person.

So, my major complaints are these:

1) This YouTube “team member” who wrote this mostly form-letter email offered:
—no apology
—no explanation of what the “violation” was presumed to have been consisting of
—no way to tell why my set-up actually got flagged
—no information on how to prevent getting flagged in the future, and
—no statement of YouTube’s clearing my account of “strikes.”

But, I checked, and there are now no strikes!


2) This entire fiasco was all YouTube’s fault: I never violated any Terms of Service! But, they still inserted their standard, not-so-subtle, victim-blaming paragraph in this email.

Because this was THEIR MISTAKE, why do they not remorsefully announce that they are removing this bogus “first strike” from my creator’s account tally? They DID do this….


3) But, contrary to the wording of this email, below:
—this video never streamed, therefore
—there was nothing to be “taken down,” BUT
—my original title and description exist, but with no video and no way to re-activate it that I can see!


4) How (and with what) did anyone (human or ‘bot) “review my video”?? For what?

5) And, how do I set it up (again) and have it work, this time?

Apparently, since this happened as I was attempting to complete and save my set-up page, this unstreamed video was flagged for its title and description, during set-up! However, I used almost the exact same wording I have used for the previous 50 Episodes of my talk show, CHANGES conversations between authors, as before. Even if it had streamed, there is no “copyright” violation possible. Each Episode is always just I and one author talking about our own work and general topics. period.

6) How can YouTube be run by crazed ‘bots and idiotic, irresponsible humans who apparently have a policy to “shoot first, ask questions never”? Why do they have a policy and process that presumes guilt and offers no timely recourse or explanation when they are wrong.


Why do we users/creators put up with this?

7) And, given all the problems HOA hosts/users have been having with the new (since 9/12/16) YouTube-only-HOAs as detailed in a Google+ tech group I subscribe to, I’m reluctant even to try to set up this or any Episode any time soon.

You decide if I’m overreacting and how best I should respond. Send your comments to this website on this post or email your suggestions directly to me: sallyember AT yahoo DOT com Advice welcomed, because I am steaming mad and likely to do/write things I regret all over social media right now. Thanks!

Here is YouTube’s “you may now get out of jail” email, unedited:

Hey Sally,

I’m reaching out on behalf of the YouTube Creator Support team to connect regarding your live streaming issue.

It looks as though live streaming was disabled due to some of your content being flagged and taken down. We count on our community members to know our Community Guidelines and to flag content they believe violates them. We review all flagged content quickly, and if we find that a video does violate the guidelines, we remove it. Occasionally, a video flagged by users or identified by our team is mistakenly taken down. When this is brought to our attention, we review the content and take appropriate action, including restoring videos or channels that had been removed. In this case, we were able to review your video and get it reinstated, as well as reinstated your live streaming capabilities!

Thanks so much for bringing this to our attention and should you ever have any additional questions or issues, please feel free to reach out the Creator Support team here.

Take care,
TEAM MEMBER’s name withheld
Partner Operations Manager

*CHANGES* Host’s Birthday Week’s Special Episode: Wed., 8/19, 10 – 11 AM Eastern time, USA

CHANGES conversations between authors Host’s Birthday Week’s Special Episode:

Wed., 8/19, 10 – 11 AM Eastern time, USA!
Please share!

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Spanners Series and blog fans/followers, sci-fi/romance readers, fellow authors and viewers, please participate on the Google+ Event page for Episode 38. You may request a chapter or Volume for me, Sally Ember, Ed.D., to read aloud from (yes; I do voices). And, you may list your burning questions (PG-13, please) there.

Vol III, The Spanners Series, release date: 12/8/15, $3.99

Pre-orders @$1.99, 11/1/15 – 12/7/15

Watch live if you can, but put your read-aloud requests and Qs on the G+ Event page, please!

final cover print
Volume II, $3.99

OR, watch and comment live on Youtube:


Even if we run out of time, I promise to answer all questions on my blog.:
All purchase/ebook links, reviews, interviews and excerpts also there. Look right; scroll down.

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OPENINGS for CHANGES in September and beyond! I welcome new/seasoned authors of any age, genre, publication method! 

Watch conversations with my previous CHANGES guests any time:  

Learn more about and get yourself on or recommend someone to be scheduled as a guest for CHANGES: 

I hope to see you at the show!

What is it like to host a live talk show? My guest post on Inger Kenobi’s site!

What is it like to host a live talk show?.

ALSO: watch Inger’s and my Episode 20 on CHANGES: and look: OPENINGS 8/26 and beyond! Welcome new authors of any age, genre, publication method!
Watch conversations with my previous CHANGES guests any time!

Learn more about and get yourself on or recommend someone to be scheduled as a guest for CHANGES conversations between authors:

One-year Anniversary of *CHANGES* *conversations between authors* on 8/5/15!

CHANGES Episode 37, with teen author, Vartika Singh Sikarwar, and host, Sally Ember, Ed.D.

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For my one-year anniversary of the CHANGES conversations between authors show, I am proud to be hosting my first teen author guest, Vartika Singh Sikarwar, who is also a memoir writer, essayist and poet!

Vartika looking forward

We are LIVE on Wednesday, August 5, 10 – 11 AM EDT USA,
Google+  or

Vartika’s writing can be found: ,

Vartika Door

Watch conversations with my previous CHANGES guests any time:

CHANGES Trailer Image_3

Learn more about and get yourself on or recommend someone to be scheduled as a guest for CHANGES conversations between authors:

HOWEVER: I seem to be “running out of guests” for CHANGES conversations between authors. Coming up next week on its one-year anniversary and only have 2 guests scheduled after that; done by mid-Sept., at this point.

Should I close up shop?

Do you have ideas about whether or not to continue, and, if so, how to attract fascinating author guests?

Thanks, Crew!

OPENINGS on *CHANGES* conversations between authors: 7/8 and beyond!

OPENINGS on CHANGES conversations between authors 7/8/15 and beyond!

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CHANGES is a unique Google+ Hangout On Air (HOA) simulcast on YouTube most Wednesdays, LIVE, 10 – 11 AM Eastern time, USA, with host Sally Ember, Ed.D., in spontaneous dialogue with an author from any fiction type or genre and also from nonfiction, poetry, screenwriting, playwriting, and blogging.

The show is NOT an “author interview,” although some of those elements do occur during the show (promoting/talking about one’s writing, books, origins, plot, characters, ideas).

CHANGES YouTube Image_3 best

#Authors, especially those in sci-fi/speculative fiction and who blog, learn more about and get yourself on CHANGES, and #Readers, recommend an #author to be scheduled as a guest:

Watch conversations with my previous CHANGES 30+ guests any time:

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*CHANGES*conversations between authors updates

TODAY in a few hours, Raymond Bolton and I will chat on CHANGESconversations between authors.

ALSO: unexpected opening for an #author guest for next Wed., 5/13, but must inquire about it by TOMORROW, Thursday, 5/7. or 

CHANGES Trailer Image_3  for more information.

Sally Ember’s CHANGES Google + HOA (Hangouts On Air) Start August 6

Sally Ember’s G+ HOAs 60-minute shows, CHANGES

G+ HOA with G+ logo


are going to be on Wednesdays, 9 AM CST (Central Time, USA), about three times/month. Premier show: August 6.

Next shows: August 13, 27, Sept. 10, 17, 24.

CHANGES‘ topics will vary a lot, including insights, humor, information, reviews, tips, personal/professional stories, and more. Sally and special guests will provide whatever we believe is useful and interesting to authors, writers, thinkers, readers, social marketing newbies and others.

I will also be learning how to and then posting these as podcasts as well as on YouTube so the CHANGES HOAs can be accessed as archived videos/audios any time.

If you’d like to be a guest or suggest a topic or guest for CHANGES, please contact Sally:



Guests must have access to Google+ Hangout On Air/You Tube video tech (webcam, appropriate camera and audio quality, bandwidth) and be comfortable with being on camera and on the air before being on this show.

Suggestion: if you’re a newbie to HOAs or a bit camera-shy but want to get involved and be a guest on Sally Ember’s or anyone else’s, first get acquainted with all the great help available for free “out there.”

Check out some of Sally’s mentors and ongoing inspirations:

Meloney Hall‘s “Lights, Camera, HOA” Here is a link to the episode that features me, Sally Ember, and Michael Daniels’ and others’ great info, with many laughs! You can then get to the new episodes from that channel. Every Monday, 1 PM PST.

Denise Wakeman‘s “Adventures in Visibility”

Ryan Hanley‘s “Content Warfare”

Shawn Manaher‘s “Author Hangout”

Mia Voss‘ HOAs

Ron Bincer‘s youtube tutorials

Martin Shervington‘s YoutTube tutorials and PDFs,

Rebekah Radice‘s tips and posts

Mike Daniels‘ “User2User-Live!” G+ group

Rayne Dowell has her own site and info on it, such as this:
“Your YouTube Channel & HOA Practice Sessions”

If you’d like to practice HOA’s to improve your Hosting skills these are a few things to keep in mind.

You can host an HOA from your personal profile or your Page, each one can have its own YouTube Channel.

There are 3 basic types of HOA’s:
1. SHOAE (Scheduled Hangout On Air) – created from the Hangout option under the Google+ menu
2. Event – created from the Event option under the Google+ menu and can be created in a community
3. Public Event/Private HOA – created from the Event option under the Google+ menu

There is another option, a CCHOA (this is a community centred HOA, which is created by a page and is more advanced (+Heather Kraafter +Michael Daniels and +Andrew Hatchett are the experts on this if you’d like more info)

► In each case, after you’ve hosted any one of these types of HOA’s, your YouTube channel will hold the end product (video).
► If you are planning on using your personal profile or page in the future to host your own HOA shows, you may decide to mark your practice sessions as ‘private’, giving only a circle access to them.
► You cannot assign access to a g+ community on the YouTube side, only a circle.
► For example, I’ve been practising the Public Event/Private HOA-type of HOA, I’m not able to enter the url and add this video to this post, because the video is marked ‘private’ and shared with a circle (those people in the circle will be able to watch the video, those not will see a black screen).
► If you add or remove a name from your g+ circle, YouTube will then give or remove access to that video based on your circle.

This is what I’ve learned so far about HOA’s and YT. If I’ve come to any conclusions you haven’t, please do let me know – questions are welcome!

Here is a link to Rayne’s youtube channel:

There are many others who generously and spectacularly teach us/show us how to use G+ HOAs. I honor them all!

If you are a newbie to the entire world of Google+, there are many who can help you learn about it. Here is one link to a great guide:

Remember: the only constant is CHANGE!

impermanace Buddha changes


Are YOU ready for CHANGES? What will you do with CHANGES?