Another tale of terrible customer service from #YouTube: Why do we allow it?

Some of you may know that #YouTube “flagged” and “removed” CHANGES conversations between authors‘s 51st Episode’s title and description for what would have been my upcoming Hangout On Air (HOA) live video three weeks ago and

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By the way:

Watch conversations with my previous *CHANGES* guests any time: https://www.youtube.com/playlist?list=PLPbfKicwk4dFdeVSAY1tfhtjaEY_clmfq
Learn more about and get yourself or recommend someone to be scheduled as a guest: https://sallyember.com/changes-videocasts-by-sally-ember-ed-d/

But, wait: it gets worse! YouTube then suspended my livestreaming privileges, funneling me into what could have been a three-month-long “appeal” period, FOR NO REASON. YouTube’s ridiculous ‘bots claimed I violated their Terms of Service with a Copyright Violation (completely false).

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That was called my “first strike.” Apparently, if a creator gets three of these, YouTube’s insane ‘bots summarily shut down the creator’s account, permanently.

I finally heard back from YouTube, after complaining on Twitter and elsewhere for three days straight and seeking advice on YouTube and HOA fora for 3 weeks. I received a notice that I am no longer “suspended,” but (see below) it displays horrible customer service.

I am flummoxed and need advice. Please weigh in!

I was advised before publishing this post to “let it go” because “YouTube has over 500 hours of video uploaded every minute” and can’t possible vet it all with humans. And, to let it go because “nothing I say will change anything.”

Wow! YouTube/Google has BILLIONS of dollars and can’t hire enough staff to run their sites properly? Boo hoo. Hire more people, Google! You can afford it. Better than alienating your customers, if you care (obviously, they do not!).

Both hinted at possible retaliation if I made any noise.

Screw that. I’m a make-noise kind of person.

So, my major complaints are these:

1) This YouTube “team member” who wrote this mostly form-letter email offered:
—no apology
—no explanation of what the “violation” was presumed to have been consisting of
—no way to tell why my set-up actually got flagged
—no information on how to prevent getting flagged in the future, and
—no statement of YouTube’s clearing my account of “strikes.”

But, I checked, and there are now no strikes!

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2) This entire fiasco was all YouTube’s fault: I never violated any Terms of Service! But, they still inserted their standard, not-so-subtle, victim-blaming paragraph in this email.

Because this was THEIR MISTAKE, why do they not remorsefully announce that they are removing this bogus “first strike” from my creator’s account tally? They DID do this….

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3) But, contrary to the wording of this email, below:
—there WAS NO CONTENT TO BE FLAGGED
—this video never streamed, therefore
—there was nothing to be “taken down,” BUT
—my original title and description exist, but with no video and no way to re-activate it that I can see!

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4) How (and with what) did anyone (human or ‘bot) “review my video”?? For what?

5) And, how do I set it up (again) and have it work, this time?

Apparently, since this happened as I was attempting to complete and save my set-up page, this unstreamed video was flagged for its title and description, during set-up! However, I used almost the exact same wording I have used for the previous 50 Episodes of my talk show, CHANGES conversations between authors, as before. Even if it had streamed, there is no “copyright” violation possible. Each Episode is always just I and one author talking about our own work and general topics. period.

6) How can YouTube be run by crazed ‘bots and idiotic, irresponsible humans who apparently have a policy to “shoot first, ask questions never”? Why do they have a policy and process that presumes guilt and offers no timely recourse or explanation when they are wrong.

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Why do we users/creators put up with this?

7) And, given all the problems HOA hosts/users have been having with the new (since 9/12/16) YouTube-only-HOAs as detailed in a Google+ tech group I subscribe to, I’m reluctant even to try to set up this or any Episode any time soon.

You decide if I’m overreacting and how best I should respond. Send your comments to this website http://www.sallyember.com/blog on this post or email your suggestions directly to me: sallyember AT yahoo DOT com Advice welcomed, because I am steaming mad and likely to do/write things I regret all over social media right now. Thanks!

Here is YouTube’s “you may now get out of jail” email, unedited:

Hey Sally,

I’m reaching out on behalf of the YouTube Creator Support team to connect regarding your live streaming issue.

It looks as though live streaming was disabled due to some of your content being flagged and taken down. We count on our community members to know our Community Guidelines and to flag content they believe violates them. We review all flagged content quickly, and if we find that a video does violate the guidelines, we remove it. Occasionally, a video flagged by users or identified by our team is mistakenly taken down. When this is brought to our attention, we review the content and take appropriate action, including restoring videos or channels that had been removed. In this case, we were able to review your video and get it reinstated, as well as reinstated your live streaming capabilities!

Thanks so much for bringing this to our attention and should you ever have any additional questions or issues, please feel free to reach out the Creator Support team here.

Take care,
TEAM MEMBER’s name withheld
Partner Operations Manager
creator-support@youtube.com

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Tell me What Types of Posts you Want More of for 2016! Update, Stats and more about Posts from 2015 for the site: Sally Ember, Ed.D.

Tell me What Types of Posts you Want More of for 2016! Update, Stats and more about Posts from 2015 for the site: Sally Ember, Ed.D.

Welcome to all my new readers, followers, and returning ones to this year-end review. I am grateful for all of your attention, especially when you reblog, comment, ask questions or poke at my opinions.

I also started inviting my CHANGES guests and a few others to be Guest Bloggers on my site and their posts were very popular! Check them out here: Guest Bloggers’ Hall of Fame.

Other news this year: I was invited to be “interviewed” or featured and/or was a guest blogger on over two dozen more sites, including one that paid me for my submissions, and a few online radio shows!
Please check my links (on http://www.sallyember.com —look right; scroll down) for each of these posts and go visit, comment, enjoy. Highest-traffic sites, so far, are:
The Story Reading Ape“— http://thestoryreadingapeblog.com
Blog Critics,” for film and TV reviews (and many other types of posts, but those are what I submit)— http://Blogcritics.org and
Buddhist Door,” for which I have submitted a two-part series about my personal journey of becoming a Buddhist as well as one book review (so far)—http://Buddhistdoor.com

Biggest news would be the new release in The Spanners Series and the release of all three of the first Volumes into paperback format as well as ebooks, as of 12/8/15 (see below for details). I ALWAYS post about and link to EVERY review, however, brief or whatever its opinions, as long as it is legitimate (the person actually read my book) and honest.

SO, please do read my books and submit reviews to the usual sites AND send me the URLs, especially if you post it on your own site, so I can drive traffic to your site!

AND, comment here: what do you think of my new business cards (I designed them, so be a bit nice, please)?

2016 Business Cards

Send all inquiries, requests, invitations, submissions and URLs to: sallyember AT yahoo.com

THANK YOU all for being a part of this writer’s blog and other experiences this year!

I hope you continue to visit and offer to guest post. Also, let’s keep re-blogging each other’s posts.

Please do invite me to be an interview guest or be featured and keep exchanging comments!


Quick 2015 Year-in-Review Stats and Info:

  • Sally Ember, Ed.D. blog/site has about 572 total followers:
    506 followers on WordPress and another 67 on Tumblr (which is a reposting site for this one).

    500 follows

  • I posted 300 separate times (not all mine; about 15% are re-blogs) as of 12/28/15.
  • This blog was viewed over 17,000 times with visitors from 139 countries. Most views/visitors: USA (11,200), followed by UK (1,018), then Canada (821), Australia (325), Germany (242), India (235), France (171), Brazil (162), Greece (152), South Africa (139).
  • Most of my “referrers” were Search Engines (6,808), with Facebook a distant “next” (396, but I show over 2350 “friends” and another 1006 following The Spanners Series page), followed by StumbleUpon (192), Google+ (138, despite having over 3000 followers and another 215 following The Spanners Series page), Twitter (134, despite having over 5400 followers), WP Reader (65), Pinterest (62, but showing over 500 followers), my Tumblr reposting site (23, with 67 followers), a few individual webpages, then LinkedIn (at a measly 13, despite having over 700 followers).
    The Story Reading Ape‘s site sent me more visitors than LinkedIn (18)! Thanks, Chris Graham!

  • Nicholas C. Rossis was again my most active commenter: THANKS, Nicholas!
  • Only 47 of the 300 posts garnered any comments at all. But, I passed the 500 LIKES milestone this year!

    500 likes WP-1x

  • Most popular day and time: Sunday, 8 AM (Central USA time)
  • ALEXA ratings, as of 12/29/15, for Sally Ember, Ed.D. are
    2,556,701 out of all websites in the world
    has 102 sites linking in to it (“backlinks”)
    and, is 272,166 out of all websites in the USA

  • Most-viewed day and posts: November 1, 2015, with 247 views:
    “I CONQUERED #CreateSpace! This Changes Everything, Volume I, The Spanners Series is in Print starting November 13, 2015!” and several others from previous days/months, even 2014, were viewed on this date.

    3 paperbacks

Link to full annual stats report: https://sallyember.com/2015/annual-report/


If you are new-ish to this blog, I am a sci-fi/ romance/ utopian/ multiverse/ paranormal (psi) author who also has a keen interest in many other subjects, most notably: science, social issues/ politics, writing/ publishing/ book marketing/ reviews, and spirituality/meditation. Because of a fall that caused a concussion in April, 2014, I also became engrossed in Traumatic Brain Injury (TBI, concussion and its aftermaths, especially as these impact meditation.

In addition to the posts listed, below, I also have Author Interviews (with me as the subject), videos of each of my CHANGES conversations (we’re up to Episode 46, to date), links to my guest blog posts and much more on my website (I’m providing the link here in case you’re reading this elsewhere):
http://www.sallyember.com

This year, after a forced one-year hiatus from fiction writing due to my TBI, I was able to finish Volume III of The Spanners Series, This Is/Is Not the Way I Want Things to Change! I also put it and Volumes I and II into both ebook AND paperback formats, now on CreateSpace and Amazon, in time for Volume III’s release (12/8/15). (All buy links are on my pages; look right and scroll down.) To accomplish that, I started my own publishing imprint, Timult Books.

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My broad interests are loosely grouped into the categories I’ve tagged and which appear on my page’s “cloud” and are listed, below. If you missed a post, enjoyed a topic but didn’t realize I had more posts in that same area, or want to comment on any of this year’s posts, now’s your chance! Please do comment! I reply to all. And, feel free to share/reblog, curate/use any of my content (giving me credit, please, and excerpting ethically, of course).

I hope your holiday celebrations or whatever activities you have been doing lately have brought you joy. Best to you all!

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TOPICS:

About My Books and Other Science-Fiction

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News, excerpts, links, sales/discount codes, blurbs and more!

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Creativity at Work, Here

Poetry, short stories and other creative writing not related to my Series.

About Science

Re-blogs, summaries, analyses, inquiries, theories. Focus greatly on astro- and quantum physics, astronomy, technology and inventions, medicine. I re-blog on these topics.

About Social Issues and Politics

I am a USA citizen (born and always lived here). I identify as a feminist socialist who votes in EVERY election. I usually register as a Democrat and also vote Green or Independent. I disagree with almost every one of USA’s recent foreign affairs and domestic policies and ALL wars since 1945.
We should have had single-payer health care for all since 1960. Damn Richard Nixon and his cronies in the health care “industry.” I use and advocate for an intelligent mix of “alternative” and “modern” medical methods.
I am a pacifist, Buddhist-raised-Jewish meditator. I am bisexual and an LGBTQQI2-S advocate (if you don’t know what those initials mean, you probably won’t want to read my posts on those topics unless you’d like to become better-educated).
I use science to make decisions, and climate change is real. I am an environmentalist, civil and animal rights activist/advocate who is pro-legalization of Cannabis and Marriage Equality. I work against all oppressions and “isms” actively and despise the cosmetics, “weight loss” and “beauty” industries. I use politically correct speech and in my writing and expect others to do so.
I re-blog on these topics.
I do NOT invite contentiousness or going-nowhere types of arguments. Believe whatever you do but don’t try to invalidate my views, especially on my own site. I do invite dialogue, new information and dissent that is respectful, as well as corrections.
Visit here knowing all that and you’ll be fine!

About my show, CHANGES conversations between authors,

an online, LIVE video talk show on YouTube via Google+ HOA (Hangout On Air)
Seeking guests (see below, in Announcements), and up to Episode 46 already, as of November 1, 2015!
I re-blog my guests’ news and about their new releases.

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About Meditation and Spiritual Practice

I am a devoted, practicing Tibetan Vajrayana Nyingma Buddhist since 1996, and a meditator since 1972. I write about my experiences and re-blog others’ and information about these topics regularly, including book reviews (see above, Buddhist Door.com).

About Traumatic Brain Injuries (TBIs) and Concussions
I suffered on in April, 2014, and am still recovering. Many posts about this in 2014 and still some in 2015. These get a lot of views, so I guess many are interested in concussions and their aftermaths. I focus a lot on the impact this TBI has had on my ability to speak, write and meditate. I plan to continue. I re-blog on these topics.

About Publishing, Book Marketing, Writing, Writers

I welcome guest posts from Indie and Self-published or “hybrid” authors here. I re-blog a lot of great posts from book marketers, authors and other bloggers/writers.


Announcements:

#Crowdfunding with #Patreon: Sally Ember’s Campaign needs supporters! You can get rewards (from a free ebook for donating $4 or more, to discounts on editing, proofreading and/or writing tutoring services from Sally for larger donations) and support her writing, talk show and creativity by donating on Patreon.com/sallyember.

Seeking authors to be new guests for CHANGES as I resume shows after January 13, 2016. Please visit my page, here, and find out what your steps are for coming on and follow them! https://sallyember.com/changes-videocasts-by-sally-ember-ed-d/

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Seeking Guest Bloggers: Wednesdays are my invitation days. If you’d like to guest blog, please visit this page and let me know! Guest Bloggers’ Hall of Fame.

Seeking collaborators to engage in what I am calling Crowdcreating for both Volumes VIII (young writers and those who write for YA/NA audiences) and IX (adult and senior writers) of The Spanners Series: co-write, contribute ideas, collaborate on sections or entire chapters with me!
Deadline is January 31, 2017.
Details are in the back of each Volume (another good reason to buy and read my books!).

“If You Love Science-Fiction, This Will Blow Your Mind Away!”–author, Dr. Olga Nuñez Miret, M.D., Ph.D., about The Spanners Series

“If You Love Science-Fiction, This Will Blow Your Mind Away!”—author, Dr. Olga Nuñez Miret, M.D., Ph.D., previous guest on CHANGES conversations between authors (Episode 13) and in my Guest Bloggers’ Hall of Fame!

Features The Spanners Series today on her blog to honor the release of Volume III! Thanks, Olga! Go visit, read, comment, please, and SHARE!

https://olganm.wordpress.com/2015/11/20/newbook-this-isis-not-the-way-i-want-things-to-change-volume-iii-the-spanners-series-by-sally-ember-ed-d-sallyemberedd-is-here-if-you-love-sci-fiction-this-will-blow-your-mind-away/

3 paperbacks

On an HIATUS from *CHANGES* conversations between authors for November & December, 2015

I am on an hiatus from CHANGES conversations between authors for November and December, 2015, due to my own publication and writing schedule.

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Welcoming Guest Blog posts from previous CHANGES guests: see Guest Bloggers’ Guidelines on http://www.sallyember.com/guest-bloggers-hall-of-fame

INFO: Sally Ember, Ed.D., and guests have LIVE conversations on almost-weekly Episodes of CHANGES conversations between authors during which we discuss fascinating topics.

SCROLL DOWN on http://www.sallyember.com/changes-videocasts-by-sally-ember-ed-d/ for schedule, URLs, guest info and more.

After reading ALL the instructions and information on that page and when you’re ready to request a slot for yourself as a guest, contact: sallyember AT yahoo DOT com and send your two preferred dates.

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I do seek guests starting in mid-January, 2016, to be in a video conversation with me, LIVE, which is also then archived on G+HOA/Youtube.

Please keep reading on the *CHANGES* page and find out about how to get on the show.

Also: UNEXPECTED, last-minute openings for ‪#‎author‬ guests occasionally occur! Check page (above) for more information.

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Last *#CHANGES* Episode (46) of 2015 is TODAY, 10/28/15, 10 AM Eastern time USA

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Last CHANGES Episode (46) of 2015 is TODAY, 10/28/15, 10 AM Eastern time USA, a live videocast on Google+ Hangouts On Air (#HOA) and #YouTube, with guest, author of Ageless, Paul Inman, and host, Sally Ember, Ed.D., blogger and author of The Spanners Series (about to release Volume III for pre-orders 11/1/15): http://www.sallyember.com for more info, links, book trailers, interviews, excerpts, blurbs.

Tune in for a great, free-flowing, hour-long conversation between authors about science-fiction #scifi, #education/ #teaching, #films and #filmmaking, #music/ #musicians, #photography, #writing #contests and much more, especially if YOU bring up a topic!

Join in on: https://plus.google.com/…/events/caksv6ap8v0ci6tsm55cm0lbg44 while we’re live, in advance, or afterwards, if you “ping” us. Looking forward to your questions and comments.

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OPENINGS for CHANGES in mid-January, 2016, and beyond! CHANGES conversations between authors is a LIVE G+HOA/Youtube talk show (not an “author interview”!) almost weekly, Wed., 10 – 11 AM Eastern USA time, that seeks guests! Welcoming new/seasoned authors of any age, genre, publication method!

Watch conversations with previous CHANGES guests any time: https://www.youtube.com/playlist?list=PLPbfKicwk4dFdeVSAY1tfhtjaEY_clmfq  

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Learn more about and get yourself on or recommend someone to be scheduled as a guest for CHANGES: https://sallyember.com/changes-videocasts-by-sally-ember-ed-d/

My History of History: Guest Blog Post from Janet Oakley, Historical Fiction Author/ Educator

I am so pleased to welcome Janet Oakley as my guest blogger today. Janet is an #historical #fiction #author and #educator who was my guest on CHANGES conversations between authors for Episode 21.

My History of History is today’s Guest Blog Post. Join the conversation, please!

For more information about how to reach Janet and know more about her writing, to become a guest on CHANGES or become a guest blogger on my site, see below this post.

Thanks for visiting!


My History of History

I have loved history since I was in grade school.

Maybe it was my mother’s stories about her family’s homesteading across the West, post-Civil War, or maybe it was the journals of my great-grandfather, a Union surgeon at the Battle of Gettysburg, or, Little House on the Prairie books.

In any event, while researching my senior thesis for my BA in American History, I had a wake-up call deep in the collections of the National Archives. I loved the research, the hunt for the unexpected piece of history, but I didn’t want to look like I lived there. My archivist looked like he hadn’t seen sun in 25 years.

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That made a very big impression on my twenty-one-year-old self. I preferred presenting what I found in those old records and stories in ways that the public would understand. Thus, my passion for hands-on history was born.

I first discovered this approach to teaching history while a guide at Mission Houses Museum in Honolulu in the early 1970s. The storied history behind these buildings, one brought by sailing ship pre-fab all they way from Connecticut to Honolulu in 1821, was part of the tour. When no one else volunteered to give early morning tours to school kids, I said “Yes.”

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I found making the story of missionaries and the royal Hawaiian children who were present at this site relevant to young 20th-century kids a challenge, but I soon found I loved making history come alive to them. For that, I pursued a teaching certificate.

Out in the Woods

Back on the Mainland a few years later, I scored a job with my local school district. At the time, every third grade went out to forested site to experience life as a 19th-century settler in the Pacific Northwest. By then, I had been participating in a museum program in the schools. From those workshops, I learned how to apply historical research to creating fun, hands-on activities, ranging from churning butter to candle-dipping to 19th-Century schooling. I’ve been doing it ever since.

One of the joys of doing this is seeing students (and many times, their parents) engage in activities from the past. For eleven years, I was Curator of Education at a county museum, where I worked with teachers and their students from eleven different schools.

Making Butter

I researched and created hands-on stations that explored mining ores and their uses, logging, seeds and butter-making, all historic occupations in the county. I also taught at the historic Rosario School.

Recently, I have been presenting workshops about pioneers and their use of 19th-Century technology and media at the SPARK Museum in Bellingham, which has an amazing collection of electrical science and sound that led to the development and improvement of modern radios.

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Bongie Young

During these years, I created social studies curricula for schools and parks, one of which is the San Juan Island National Historical Park on San Juan Island in the Pacific Northwest. For the past nineteen years, I have demonstrating 19th-Century foodways during their annual “English Encampment,” run by Miss Libby’s Academy.

Informing My Historical Fiction

I have an active public speaking life centered around local history topics and the historical fiction I write. Why do I continue to work with kids? Because I love history and I love teaching it experientially.

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Understanding how things worked long ago or the customs and traditions of the times by trying on period clothing or cooking with a 150-year-old “receipt” (recipe) is one of the best ways to appreciate history and the ordinary people who lived it.

By the time this is posted, I will have talked to a group of Girl Scouts out at their rural mountain camp. My novel, Timber Rose, has inspired their leaders to invite me talk about the early women mountaineers who climbed mountains in skirts.

Can’t wait. Good times!


about Janet Oakley

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(Janet Oakley) (J.L. Oakley) is the author of award-winning fiction. TREE SOLDIER, a novel of the Great Depression set in a Civilian Conservation camp, which won the 2012 EPIC ebook award for historical fiction as well as the 2012 grand prize with Chanticleer Book Reviews. Its prequel, TIMBER ROSE, is 2014 IndieBRAG recipient and a first place winner in the Chaucer Awards. The Jossing Affair, set in World War II Norway, is under consideration at a publishing house.

Janet also writes memoir essays and historical articles. Her work is published in the Cup of Comfort series, Historylink, the online encyclopedia of Washington State history, The Sea Chest, and Clover: A Literary Rag

History is her first love. She writes social studies curricula for schools and historical organizations, demonstrates 19th-Century folkways, and was for many years the Curator of Education at a small county museum in La Conner, Washington, USA.  In 2006, she was the manager of a History Channel grant, researching old court cases in early Washington Territory.

When she is not writing, she enjoys gardening, walking, and the company of the active writing community in her town.

Janet’s Links

Blog: http://historyweaver.wordpress.com
PINTEREST: http://www.pinterest.com/helebore/
Twitter: @jloakley
INTERVIEW: http://www.tvw.org/index.php?option=com_tvwplayer&eventID=2011100047 
TIMBER ROSE
http://www.amazon.com/Timber-Rose-JL-Oakley/dp/149370981X
TREE SOLDIER was an ABNA 2014 Quarter Finalist and Chanticleer Grand Prize winner 2013, and an EPIC ebook Award winner in 2012
http://www.amazon.com/Tree-Soldier-J-L-Oakley/dp/1453896473/ref=tmm_pap_title_0


Janet Oakley was my guest on CHANGES conversations between authors, an almost-weekly, Google+/Youtube video chat show, on Episode 21. Watch conversations with my previous CHANGES guests any time: http://goo.gl/eX0D8T

OPENINGS occur frequently! #Authors, especially those in sci-fi/speculative fiction and who blog, learn more about and get yourself on CHANGES, and
#Readers, recommend an #author to be scheduled as a guest: http://goo.gl/1dbkZV


If you’d like to be a Guest Blogger, please visit my Guest Bloggers’ Hall of Fame and learn what’s involved.

Thanks for visiting, commenting, following, and enjoying this site! http://www.sallyember.com

*CHANGES* Host’s Birthday Week’s Special Episode: Wed., 8/19, 10 – 11 AM Eastern time, USA

CHANGES conversations between authors Host’s Birthday Week’s Special Episode:

Wed., 8/19, 10 – 11 AM Eastern time, USA!
Please share!

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Spanners Series and blog fans/followers, sci-fi/romance readers, fellow authors and viewers, please participate on the Google+ Event page for Episode 38. You may request a chapter or Volume for me, Sally Ember, Ed.D., to read aloud from (yes; I do voices). And, you may list your burning questions (PG-13, please) there.

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Vol III, The Spanners Series, release date: 12/8/15, $3.99

Pre-orders @$1.99, 11/1/15 – 12/7/15

Watch live if you can, but put your read-aloud requests and Qs on the G+ Event page, please! https://plus.google.com/u/0/events/cva08aii0mqetgdvi0i3c9m6klg

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Volume II, $3.99

OR, watch and comment live on Youtube: https://goo.gl/qJLUQI

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Volume I, PERMAFREE

Even if we run out of time, I promise to answer all questions on my blog.: http://www.sallyember.com/blog
All purchase/ebook links, reviews, interviews and excerpts also there. Look right; scroll down.

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OPENINGS for CHANGES in September and beyond! I welcome new/seasoned authors of any age, genre, publication method! 

Watch conversations with my previous CHANGES guests any time: https://www.youtube.com/playlist?list=PLPbfKicwk4dFdeVSAY1tfhtjaEY_clmfq  

Learn more about and get yourself on or recommend someone to be scheduled as a guest for CHANGES:   https://sallyember.com/changes-videocasts-by-sally-ember-ed-d/ 

I hope to see you at the show!